Privacy Policy

We use your information to:

• Match you with suitable therapists and manage your bookings, payments and reminders.
• Make intake forms, case history and session notes available to your therapist so they can treat you.
• Operate secure video sessions and in-platform messaging.
• Provide support when you contact us, and protect the platform against fraud and misuse.
• Meet legal, regulatory and professional record-keeping obligations that apply to mental healthcare.

We do not use your therapy content to advertise to you, and we do not use your personal information to train machine-learning models. Where we use automated tools, they assist with operations such as suggesting potentially suitable therapists based on the preferences you enter — a qualified professional always makes the final clinical decisions about your care.

Confidentiality sits at the heart of therapy. What you say in a session, and what your therapist records, is treated as confidential clinical information. We restrict access to it, keep it separate from marketing and analytics data, and never use it for promotional purposes.

We protect your information with encryption while it travels to and from our servers and while it is stored. Access to clinical records is limited by role: a therapist can see the clients they treat, not the platform's wider records. We review our safeguards regularly and act quickly on any incident that could affect your information, notifying you and the relevant authorities where the law requires it.

We do not sell your personal information. We share it only in these circumstances:

• Service providers — companies that help us run the platform, such as hosting, video calling, messaging, email and payment processing. They receive only what they need and are bound to protect it.
• Your therapist's professional context — where your therapist works within a clinic or supervisory structure, professional confidentiality rules may apply to those settings as well.
• Legal requirements — where we are legally compelled, for example by a court order or a lawful request from an authority.
• Serious safety situations — where permitted or required, to prevent serious harm to you or another person.
• Business transfers — if Mindstel is ever merged or acquired, your information would remain protected under this policy or one at least as protective.

When a retention duty ends, we delete or de-identify the information in a way that cannot be restored.

Depending on where you live, you have rights over your personal information, including the ability to:

• Ask what personal information we hold about you and receive a copy of it.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your account and personal information, subject to the legal and clinical retention duties described above.
• Withdraw consent for optional processing, such as marketing emails, at any time.
• Ask us how your information has been used and who it has been shared with.

We respond to every request as promptly as we can. Some clinical information may be subject to professional record-keeping rules; where that is the case, we will explain it clearly.

Mindstel is intended for adults. Where a minor attends therapy — for example, a child booked in by a parent or guardian — we rely on the consent of the parent or guardian and the professional judgement of the therapist, and we keep the minor's information protected with the same care as everyone else's. If you believe a child's account has been created without appropriate consent, please contact us.

We use a small number of cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used at an aggregate level. We do not use advertising or cross-site tracking cookies. You can control cookies through your browser settings; blocking essential cookies may affect sign-in and booking.

We may update this policy as the platform evolves or the law changes. When we make a material change, we will notify you in the app or by email before it takes effect, and the "last updated" date at the top of this page will change.

Questions about this policy, your information, or a privacy request can be sent to our privacy team: